Working together to deliver a shared purpose of personalised care training for link workers

Our partnership

The Personalised Care Institute has been working together with the National Association of Link Workers (NALW) since its launch in September 2020 and the NALW is a key member of its Steering Group.

The NALW seeks to promote quality and consistency in professional standards and practice for link workers and the PCI supports this through its high quality free online personalised care courses.

The PCI and the NALW are united in their belief that by delivering personalised care to patients – and by championing the importance of this with colleagues from across primary care – link workers can enable better patient experiences and support improved health outcomes.

The personalised care approach empowers and enables people take control of their health and wellbeing which improves health outcomes.

About the PCI

The PCI is the home of personalised care education, equipping health and care professionals with the tools to empower their patients to get more involved in decisions about their care.

It offers a growing selection of online courses, all of which are free to access, suitable for all levels of experience and take just 30-60 minutes to complete. Every learner gets a Certificate of Learning as proof of professional development and 87% of learners strongly believe that the course will benefit their day-to-day practice. The first step into personalised care training journey is the PCI’s Core Skills module.

About the NALW

The National Association of Link Workers (NALW) is the only national professional body for link workers in the UK. As the largest UK professional membership body for Social Prescribing Link Workers, NALW plays a vital role in developing and supporting professional industry standards (including Continuing Professional Development) as well as a clear code of practice that underpins this vital workforce. NALW is a vibrant independent grassroots social innovation that serves to increase resilience, professionalism, and connectedness amongst Social Prescribing Link Workers & managers. It is essential that NALW is at the forefront of developing robust, relevant and high-quality training standards, professional development, career pathway and accreditation.

Why is this work important?

A recent patient study undertaken by the PCI showed that when patients receive personalised care, they are significantly more likely to understand the advice given, feel motivated to follow it, find it easy to follow, feel in control of their recovery and feel listened to and valued.

Nine out of 10 people said that they felt that a personalised care approach to healthcare – which was outlined as a key focus in the NHS Long Term Plan – would help them to manage their health issue more effectively.

Personalised care is person-centered, meaning we ask people what matters to the individual and tailors support based on their needs and strengths. The SPLW role is one of enablement and empowerment, which is why they adopt personalised care approach.

Social Prescribing Link Workers play a necessary role within Primary Care. Social Prescribing meaningfully embedded within Primary Care opens new opportunities for Public Health and Healthcare to become more person and community centred. Social Prescribing bedrock is the recognition that the context of people’s lives determines their health. By identifying barriers to health, social prescribing addresses issues of social justice and health inequalities.


To find out more about starting your training today, visit the PCI’s virtual hub:

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